Contact Us

Contact HomeEase Finds

Use the secure contact form below for product questions, order support, return requests, shipping issues, or digital-download help.

For order support

Include the Shopify order number and the email address used at checkout so the order can be located quickly.

For damaged, defective, or incorrect physical items

Contact us within 7 business days of delivery and include clear photos of the product and packaging. Do not return an item until return authorization and instructions are provided.

For digital-download help

Include the order number and describe what happened. Check the inbox, spam, and promotions folders for the email address used at checkout before submitting the request.

Support schedule

Support messages are reviewed during normal business days. Response time can vary during weekends and U.S. holidays.

Do not submit passwords, verification codes, full payment-card numbers, or other sensitive credentials.