Frequently asked questions
What physical product do you currently sell?
The current physical product is the Terracotta Bread Warmer Gift Set. It includes an engraved terracotta warmer, a handwoven seagrass basket, and a hand-screen-printed cotton tea towel.
Where does the bread warmer ship from?
It ships from the United States. Orders are normally processed within 1–2 business days, and standard carrier delivery typically takes 3–7 business days after dispatch.
How much is shipping?
Standard U.S. shipping for the bread warmer set is $9.95. The available rate is shown before payment at checkout.
How can I pay?
Secure credit and debit card payment is available through Shopify checkout. Accelerated options such as Shop Pay or supported wallets may also appear depending on the device and eligibility.
Can I return the physical product?
Eligible unused items in their original packaging may be returned within 30 days of delivery. Contact us before sending anything back. Review the Refund Policy for complete conditions.
What if the product arrives damaged or incorrect?
Contact us within 7 business days of delivery with the order number and clear photos of the item and packaging. Do not send the item back until return instructions are provided.
Why can handmade items look slightly different?
Small differences in color, texture, pattern, and dimensions are normal for handmade and natural-material products. These variations are part of the product rather than manufacturing defects.
Is the 30-Day Home Reset Planner a physical item?
No. The planner is a separate digital PDF bundle and does not require physical shipping. Its download link is sent to the checkout email after successful payment.
Can I share or resell the planner files?
No. The digital files are licensed to the original purchaser for personal use and may not be resold or redistributed.