Digital product refund information
This page applies only to digital products such as the 30-Day Home Reset Planner. Because digital files cannot be physically returned, purchases are generally final once a working download has been delivered or accessed, except where applicable law requires otherwise.
We will review a refund or replacement request when
- the same order was charged more than once;
- the wrong file was delivered;
- the supplied file is corrupted or cannot be opened and the issue cannot be corrected;
- a paid order did not receive download access and support could not restore it; or
- another refund right applies under law.
Requesting help
Use the contact form within 14 days of purchase and include the order number, checkout email, and a description or screenshot of the problem. Do not send passwords or full financial-account details.
This information does not replace or limit any non-waivable consumer rights.